Return & Refund Policy

At NLD Power Technology, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the item within 30 days of purchase for a full refund or exchange.

Eligibility:

To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.

How to Initiate a Return:

To initiate a return, please contact our customer service team at sales@nldpowertech.com or call us at 09696 163 288. Please provide your order number and the reason for the return.

Return Shipping:

You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds:

Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

Exchanges:

If you would like to exchange an item, please follow the return process outlined above and indicate the item you would like to exchange it for. Once we receive your return, we will process the exchange and ship the new item to you.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether through a refund, exchange, or replacement.

Contact Us:

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

Email: sales@nldpowertech.com
Phone: 09696 163 288

Address:
BS Bhaban, Flat #L4-112 (4th Floor),
75-76 Laboratory Road (New Elephant Road),
Dhanmondi, Dhaka-1205

By making a purchase from NLD Power Technology, you agree to the terms of our Return & Refund Policy. We strive to provide excellent customer service and ensure that you are satisfied with your shopping experience.